If you’re looking for information about us or
about this site, this is the right place. We’ll
post the most Frequently Asked Questions on this page
on a regular basis.
- What if I forgot my account password?
long do I have to take the course?
- Can I retake a course I purchased?
- How do I know my online credit card transaction
- What are my payment
- What proof do I have that I completed
and passed a course?
- When I hire someone, how long before they must be certified?
- What about fingerprints?
- My technician had a badge with another company. Can he still use that badge?
- Why issue 2 cards?
- Can my BASA/FASA renewal be completed with any course offered related to Fire?
- I’m a small company. Can I pay my employees and technicians on a 1099?
- What employees need BASA/FASA training?
- Where can I obtain further information on licensing and training
1) What if I forget my account password?
If youve forgotten your password, you can have the site email it to you. Click the Support link in the left navigation bar, and then click the link in the Forgotten Password topic. Enter your email address, click send, and then check your email. You should receive your password in an automated email within a few minutes. If you try this approach and are still having problems, contact Technical Support at (502) 254-1506.
) How long do I have to take the course?
Courses have a 12 month time limit on them from the date of purchase, after which you can no longer take the course. If you would like access to the same content again, you will need to repurchase. Some courses have a timer that is applied once the course is opened. For example, the BASA/FASA 6 Hour Renewal course and exam are available for 12 months. However, once the course is started it must be completed within 30 days. After 30 days, the course and test item link will be inaccessible in the transcript.
) Can I retake a course I purchased?
You can retake a course as many times as you’d like within the access timeframe. Please note that you have two chances to pass the exam as part of the initial purchase. If you do not pass either of the first two attempts then you must purchase a single chance retake exam. You may purchase as many single chance retake exams as necessary but will be charged for each attempt.
4) How do I know my online credit card transaction
The AAF Alarm Academy uses 128-bit SSL encryption for its financial transactions. You can verify our security certificate by double-clicking on the lock-icon that appears in the lower-right of your browser when you’re purchasing a course. Double-clicking the lock icon will display the certificate which is issued by Starfield Secure Certification Authority.
5) What are my payment options?
The AAF Alarm Academy currently accepts VISA, MasterCard and American Express. If you’d like to pay by Purchase Order or some other method, please contact us. Personal checks will not be accepted for payment.
6) What proof do I have that I completed and passed
At the end of each course, you can print your site-generated certificate. You can also come back and reprint that certificate from your Transcript page.
7) When I hire someone, how long before they must be certified?
- BASA Certification [Burglar Alarm System Agents] is 90 days from date of hire [FS489.518 (3)]
- FASA Certification [Fire Alarm System Agents] is 90 days from date of hire [FS489.5185 (3)]
8) What about fingerprints?
All employees of any company performing alarm contracting must have a completed fingerprint and criminal background check from the FDLE [Florida Department of Law Enforcement] [FS489.518 (1) c]. Each time an employee starts with a company, they must have a new fingerprint and background check. For example, company “A” hires a person, and has the background check. That person works for company “A” for a period of time, then, leaves and goes to company “B”. Another background and fingerprint check must be completed. In other words, each time an employee changes employment in the security industry, they must comply with the fingerprint statute. Additionally an updated background check is required at each two-year renewal for BASA/FASA and on-site sales personnel.
9) My technician had a badge with another company. Can he still use that badge?
NO. Identification cards and certificates are issued one for BASA and another for FASA to each person that has completed the required training. The BASA & FASA card carry an expiration date. The photo I D Card MUST have the name of the agent, the name and license number of the contractor [current employer] and shall be signed by the contractor, and by the agent. [FS489.518 (4) (a)]. The certificate belongs and remains with the employee and the I D card belongs and remains with the employer.
10) Why issue 2 cards?
Once a technician has completed BASA/FASA training [14 hours], they are issued a renewable card. The I D Card must be updated as companies or qualifiers are changed. This training has an expiration date, 2 years from the date of the training and MUST be renewed with 6 hours of continuing education every 2 years. Also all I D Cards must be updated anytime companies or qualifiers are changed. Some individuals only practice one profession, therefore separate cards are required and issued.
11) Can my BASA/FASA renewal be completed with any course offered related to Fire?
NO. Each system agent must receive 6 hours of continuing education on security/fire alarm system installation and repair every 2 years from an ECLB approved sponsor of training and through an ECLB approved training course. [FS489.518 & 5185]. You must make sure that the training is approved by the ECLB and have the proper course numbers. For example, an ECLB course for “license holders” might not be approved for FASA renewal training. You may check at the Electrical Contractors’ Licensing Board web site for a list of approved courses.
12) Iím a small company. Can I pay my employees and technicians on a 1099?
NO. Electrical and alarm contractors must not use independent (1099) employees for the sale, installation, service or monitoring of alarm systems. Such work falls under the scope of work of an alarm or certified electrical contractor and must be done only by a fully licensed and insured contractor. Employees may not ‘free lance’ as so-called ‘sub-contractors’. Otherwise you may be charged with ‘aiding and abetting unlicensed activity’ by the attorney general’s office, and they may be charged with unlicensed activity as well.
13) What employees need BASA/FASA training?
The following outline details the individual employee training requirements:
Burglar System Install Only:
Installers need - 14 hours of BASA training (6CE renewal)*
Service Technicians need - 14 hours of BASA training (6CE renewal)*
On Site Sales Personnel need- 14 hours of BASA training (6CE renewal)*
Fire Alarm Install Only:
Installers need - 14 hours of FASA training (6CE renewal)*
Service Technicians need- 14 hours of FASA training (6CE renewal)*
On Site Sales Personnel need- 14 hours of FASA training (6CE renewal)*
Burglar & Fire Alarm Install:
Installers need – 14 hrs BASA/FASA training (6CE renewal)*
Service Technicians need - 14 hrs BASA/FASA training (6CE renewal)*
On Site Sales Personnel - 14 hrs BASA/FASA training (6CE renewal)*
(* = Renewed on a two year cycle from date of card expiration)
14) Where can I obtain further information on licensing and training?
You may contact the following agencies for information on these and other matters:
Department of Business and Professional Regulation
Electrical Contractor’s Licensing Board
Juanita Chastain – Executive Director
1940 N. Monroe St.
Tallahassee, FL 32399-0783
T (850) 487-1395
Alarm Association of Florida, Inc.
Executive Director: Bob Neely
1830 North University Drive #329
Plantation, FL 33322-4114
T (954) 748-7779
F (954) 748-4749